Please contact the respective retailer’s customer service team directly for information on their return policy. We are unable to process exchanges or refunds on One ‘n Only products purchased from a retailer partner. If you believe your hair care product is defectives, please send us photographs for review at We will issue a full or partial refund if the product is defects. Please reach out to for warranty related questions.Įxchange – If a haircare product is not right for your hair type, please let us know within 30 days of purchase at to initiate a exchange for a product that suits you better! Please note: Exchanges are subject to a $5.99 restocking fee for each product. All appliances come with a 2-year warranty. We unfortunately cannot accommodate product returns at this time. Please note, once orders have been placed, they cannot be modified or cancelled.Īll appliances and styling tool purchase are final sales. Please see below for our policy for each. One ‘n Only appliances + styling tools are not eligible for refunds or exchanges, though haircare items are. Once orders have been placed, they cannot be modified or cancelled. When the desired shade has been reached, rinse thoroughly and shampoo.Process until desired shade has been reached, performing frequent strand tests to ascertain timing.Wearing gloves, apply the mixture to damp, towel-dried hair only to the areas of the hair that require lightening, and work into a lather.Mix 1/4 oz Part 1 Color Reducer with 1/4 oz Part 2.Performing a full-color corrective service.įor Slight Color Correction (The lightening color has become too dark or ashen) You may now proceed with your color application if.Dry hair with a warm heat setting, taking care not to cause scalp irritation with too much heat.If so, repeat Steps 2-4 on damp hair, until sufficient color is removed. Due to the nature of dye molecules, hair may darken to an unacceptable level.

When the desired level of color removal has been achieved, apply Processing Lotion for 5 minutes.Take care not to repeat the above process more than 2-3 times if your scalp is dry or damaged. If sufficient color is not removed, repeat steps 2 through 4 on damp, towel-dried hair.Rinse hair for 3-5 minutes and shampoo.Low, warm dryer heat may be used to speed processing time. Once applied, cover hair loosely with a plastic cap and process for up to 20 minutes.Gently work through dry hair to ensure even penetration. Wearing gloves and using a tint brush, apply quickly and evenly to hair. Even if it seems easy, you need to follow the manufacturer’s instructions. Use as soon as possible on dry hair after mixing when the mixture is active. If you’re about to use Color Oops to remove a hair dye, you’ll need to do it the right way.If mixed in an applicator bottle, shake vigorously until thoroughly mixed (45 seconds to 1 minute). Mix as much as needed for the density and length of the hair being corrected. Mix equal parts of Colorfix Part 1 Color Reducer and Part 2 Conditioning Catalyst in a tint bowl or an applicator bottle.

Oops hair dye remover instructions